Terms and Conditions

Terms and Conditions for Support Ticket System

Effective Date: January 1, 2025

By accessing and using the Support Ticket System (“System”), you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Use of the System

  • The System is intended for registered users to submit, track, and manage support requests related to Wingspan Consulting products or services.
  • You must provide accurate, current, and complete information when submitting a support ticket.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

2. User Responsibilities

  • You agree not to use the System for any unlawful or unauthorized purposes.
  • Do not submit tickets containing inappropriate, offensive, or harmful content.
  • Do not upload or transmit any malware, viruses, or any code of a destructive nature.

3. Data Privacy and Confidentiality

  • All information submitted through the System will be treated in accordance with our Privacy Policy.
  • Do not include personal, sensitive, or confidential information unless necessary for resolving your issue.
  • By submitting a ticket, you grant us the right to access, review, and use the information solely for the purpose of providing support.

4. Response Times and Availability

  • Response times may vary based on the nature and severity of the issue.
  • Support is available during 8:00am-6:00pm Central Time, excluding holidays and weekends unless otherwise stated.

5. Limitation of Liability

  • Wingspan Consulting is not responsible for any loss or damage arising from use of the System, including delays in response or failure to resolve a support issue.
  • The System is provided “as-is” without any warranties, express or implied.

6. Modifications

  • We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting.
  • Continued use of the System after any changes constitutes your acceptance of the new Terms.

7. Termination

  • We may suspend or terminate your access to the System at any time for violations of these Terms or at our sole discretion.

8. Contact

If you have any questions about these Terms and Conditions, please contact us at:
Email: support@wingspancloud.com
Phone: 800.674.8838